Terms & Conditions of Booking

  • The signing of the Booking Form or issuing of cheque by the party leader confirms the acceptance of the terms and conditions set out and shall be binding on the person(s) booking and intending to occupy the premises.

  • No parties of guests who are all under the age of 21 will be accepted. No pets accepted. Smoking is strictly not allowed inside the villa, although it is permitted outside on the patio area. Please use ashtrays provided.

  • To ensure comfort, security and peace of mind our home is registered with the State Authorities and is in full compliance with all relevant legislation.

General

  • The villa is available for occupation from 1600 hours, local time

  • Departure time – 10.00 hours, unless previously agreed with our management company (a charge may be payable)

  • All local telephone calls are free.  All other outgoing calls are charged as taken by credit card

  • All bed linen and towels are provided for your needs, however they must not be removed from the property

Payment Details

  • A non-refundable deposit of £100 pounds sterling or $150 USD is due within 7 days of your initial reservation, to be sent with the completed Booking Form. On receipt of your deposit we will send out a receipt and confirmation of booking.

  • Payment of the balance is due in full 8 weeks prior to your arrival date. On receipt,we will send out your Arrival Pack. A refundable security deposit is required, either £175 pounds sterling due with final payment or $250 USD payable locally on arrival.

  • Please note: - we are unable to accept Visa, MasterCard or Discover card payment. 

Security/Breakages Bond

  • The villa front door key must be left in its security box each time you leave the property. The loss of the door key will result in a charge of $250 from your security bond. (Sorry but all the locks would need to be replaced)

  • You will be provided with 1 key for the villa. In the situation that you lock yourself out, you are to phone our management company immediately and they will allow you re-entry into the house. Unfortunately you will incur a small charge for their service depending on the call out time ($25 in office hours, $100 out of office hours).

  • The Party Leader (Client) is held responsible for any damage or breakages that may be caused to the property, its contents and also for any items in the inventory during your stay. All damage and faults caused or found at the home must be reported to our management company at the earliest opportunity.

  • The deposit of £175 pounds sterling or $250 USD will be repaid to your party by cheque, within 30 days of your departure, providing the local management company have reported no breakages and you have returned the keys as requested.

  • We check the inventory prior to your arrival and after your departure and will advise of any faults. These may include additional cleaning costs for spills, stains etc.

  • We retain the right to retain the security deposit (either in part or full) to cover breakages, damage or non-return of the keys. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.

  • We reserve the right to pursue a quest for recompense for any and all damages caused which may exceed the value of the security deposit within 14 days of being served notice of this.

  • Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Apart from spoiling and contaminating, food left uncovered can attract insects very quickly.

Cancellation

  • In the event of your needing to cancel the following conditions will apply:-

12 weeks or more prior to departure:    20%   of total charge

8 or more weeks prior to departure:      50%   of total charge

Less than 8 weeks prior to departure:   100% of total charge. 

  • Please ensure you have Travel Insurance to cover your losses if cancellation is due to an insured event beyond your control resulting in a  financial loss.

Safety and Security

  • Due to State Fire Regulations, under no circumstances may more than the maximum number of persons identified on the booking form occupy the property.  

  • Glass is not permitted in or around the pool area.  Plastic beakers, etc., are provided.

Liability

  • The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool and villa. It is your responsibility to ensure that children are always supervised properly in and around the pool and inside the villa. Please ensure you use the patio door alarm which will notify you each time the door is opened

Force Majeure

  • The owners or their agents cannot accept responsibility, be responsible or be liable in respect of damage or changes caused by Force Majeure, e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control.

Complaints or Dissatisfaction

  • In the unlikely event of a complaint during your stay please contact the Management Company immediately. If the matter cannot be resolved you should contact the owner, in writing, within 14 days of the end of the rental period. If the problem has not been reported, as requested to the Management Company the owner cannot accept any responsibility.

 



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Location

Located just fifteen minutes away from Orlando International Airport.

2416 Winchester Boulevard
Kissimmee
FL 34743